Shipping & Delivery

Free Shipping on Orders Over $499*

• Please note that we only ship within Australia.
• Standard shipping charges apply to orders under $499 and will be calculated at checkout.
• Shipping is handled by Australia Post and/or selected third-party freight providers depending on the size, weight, and destination of your order.

Exclusions to Free Shipping

The following items may incur additional freight charges regardless of order value:

• Pallet deliveries
• Fragile items
• Oversized or bulky items
• Heavy items
• Deliveries to rural, regional, remote areas, and islands

Estimated Shipping Times

Shipping times vary depending on product availability, the items ordered, and your delivery location.

Please contact our team to enquire about estimated shipping times.

If you have special delivery instructions, please contact us on 1300 662 683 or feedback@madken.com.au to provide further details.

Special courier services may be available for selected locations at an extra freight cost to the customer. These services are based on individual order circumstances and must be organised by phone on 1300 662 683.

Please note that delivery times are estimates only and do not guarantee timely delivery. Delivery times outside metropolitan areas may vary.

Important Stock Availability Notice

Please note that we do not guarantee stock availability for any quantity of any product listed on our website. If you would like to check stock availability or have an immediate deadline, please contact our customer service team via email at feedback@madken.com.au or by phone on 1300 662 683.

Shipping Insurance

What Does Insurance Cover?

• If your order is lost in transit or arrives damaged, Madken will prioritise investigating the situation. Please allow 5 business days. We will then organise a replacement of the products or a refund.
• Free return of items. Madken will organise the collection of goods at no extra cost to you, which will then be returned to us and inspected.
• Extended returns period of 90 days.
• You will not be charged the 25% restocking fee for returns and will receive a refund/store credit for the total item value. Insurance charges and freight charges will not be credited.

Incorrect Deliveries or Damaged Items

If you receive an incorrect delivery, damaged item, or short supply, please notify Madken within 14 days of the delivery date, except mirrors*, and our customer service team will investigate the matter. For damaged goods, pictures must be emailed to feedback@madken.com.au.

Please inspect your goods upon delivery and do not sign for them if any damage is evident.

Our warehouse ensures your orders are packaged in the most secure packaging possible so your item arrives in perfect condition. Despite this, goods are sent with third-party freight companies and we can’t always guarantee they will take as much care with your parcels as we do.

For customers who elect to take out insurance, we will prioritise investigating your situation. Please allow 5 business days. If your item is found to be lost in transit or arrives damaged, we will organise a replacement of the products or a refund.

For customers who declined the insurance option, we will investigate your situation. Please allow 5 business days. Madken does not accept responsibility or liability for any items lost or damaged during transit and unfortunately, we are unable to supply replacements or a refund. We apologise for any inconvenience.

*If you have received a damaged mirror, Madken must be notified within 48 hours of delivery and images must be emailed to us. We strongly recommend purchasing insurance for all mirror products to protect your order.