Frequently Asked Questions

How Can We Help?

Find answers to common questions about products, pricing, delivery, warranties, returns and commercial project support.

General

Quick answers about the products, brands and commercial facilities we supply across Australia.

What products do you supply?

We supply commercial washroom products including hand dryers, dispensers, consumables, grab rails, baby change stations, bins, cleaning supplies, and more.

Do you supply commercial projects?

Yes. We work with builders, contractors, facility managers, architects, schools, healthcare facilities, hospitality venues and government organisations.

Do you offer bulk or project pricing?

Yes. Special project pricing may be available for bulk orders and commercial projects.

Contact our team or send your project requirements to estimating@madken.com.au for a tailored quotation.

What brands do you stock?

We supply leading commercial brands including Dyson, Bradley, Bobrick, JD MacDonald, Mediclinics, Metlam, Mitsubishi and many more.

Ordering & Stock

Information about stock availability, lead times, quote requests and sourcing products not listed online.

How do I check if an item is in stock?

We keep selected items in stock and source others directly from suppliers. Contact our team on 1300 662 683 to confirm availability and lead times.

Can I request a quote for an item?

Yes. Simply use the Request Quote feature on the product page or contact our team directly.

What if I can't find a product on your website?

Contact us and we'll check with our supplier network to see if we can source it for you.

Delivery

Details about Australia-wide delivery, courier services, express options, tracking and warehouse pickup.

Do you ship Australia-wide?

Yes. We deliver throughout Australia using trusted freight and courier partners.

What delivery service do you use?

Orders are shipped via Australia Post or selected courier services depending on location, weight and delivery requirements.

Is express delivery available?

Yes. Express delivery may be available at an additional cost. Contact us for a courier quote and delivery estimate.

How will I know when my order has been dispatched?

Once dispatched, you'll receive an email containing tracking details for your shipment.

Can I pick up my order?

We operate online only, however pickup may be available from our Caringbah NSW warehouse by prior arrangement.

Pricing & Support

Helpful information about project pricing, price matching and contacting our sales or estimating team.

Do you offer price matching?

Yes, where commercially viable. Contact our team and we'll review your request.

Can I call directly for pricing?

Absolutely. Call 1300 662 683 and our team will assist with pricing and product recommendations.

How do I contact the estimating team?

For project quotations, email your plans and specifications to projects.madken@gmail.com and our estimating team will review them.

Returns, Warranty & Insurance

Guidance on returns, manufacturer warranties, warranty claims and optional transit insurance.

Do your products come with a manufacturer's warranty?

Yes. All products supplied by Madken are covered by the applicable manufacturer's warranty.

How do I make a warranty claim?

Contact our team on 1300 662 683 and we'll guide you through the warranty process.

How do I return an item?

Email feedback@washroomaccessories.com.au to request a Return Authorisation Form. Please review our Returns Policy before submitting your request.

What is Transit Insurance?

Transit Insurance is available during checkout and provides additional protection for eligible orders during transit. We strongly recommend adding insurance to commercial orders.